Spare Parts Request
🛠️ How to Easily Repair Your Zojirushi Product
Fixing your Zojirushi bottle or mug is simple.
Find the model number
Turn your mug or bottle upside down — you’ll see the model code (e.g. SM-KHE48-PT).
-
Take a photo
Snap a clear picture of the model number.
-
Send a photo by email, WhatsApp, or simply give us a call — whatever works best for you.
Please understand — the photo is necessary to confirm that your product is a genuine Zojirushi item.
Unfortunately, many other brands don’t offer spare parts, and people sometimes try to replace them using similar-looking parts. To avoid mistakes, we need to be sure we’re helping with the right product.Let’s get it fixed — quickly and correctly. 😊
✅ That’s it!
You don’t need to search catalogs or know part codes — we’ll identify the correct part for your model and get back to you with availability and delivery details.
🇮🇪 If you’re in Ireland
If you purchased this item from us, it comes with a full one-year warranty.
If something breaks (except the body), cracks, or stops working, we’ll repair or replace it at our expense.
Even after a year, contact us — we’ll do our best to find a solution.
The cost of small parts (such as rubber seals) is usually less than the shipping cost.
🌍 Outside Ireland?
We’ll provide a quote for the part and shipping based on your country. In many cases, international shipping may cost more than the part itself — so we recommend contacting your local Zojirushi distributor first.
For example, a recent customer needed a complete lid assembly. The part cost €15, but shipping to Spain for just that one lid was €14.99.
Let customers speak for us
I really like all zojirushi products that I have bought, I keep looking around my kitchen etc for something else to treat myself to. Buy for now.
Glyn
Another great product to enjoy. The thought that goes into the design is ahead of the rest.
I have used a few times now and it holds the temperature well enough.
Keeps temperature like no other. Boiling hot water for up to 12 hours.
very nice!!!!
I’ve had my two mugs for a year now. Just had to replace the rubber nipple, but no biggie as I use the every day and there’s liquid in them all day long.
These keep my chai tea hot for at least 6 hours. The temp drops an unnoticeable amount - if the tea it too hot to drink now, it’s still too hot to drink 3 hours later.
Zero leaking. I mean absolutely zero. I lock the lid, toss it wherever, and off I go; no worries.
I’ve just seen that the have a newer version with a flip and fold handle builtin. I bought one.
I just wish the had add on handles, silicone, that could be used on these tumblers. Unfortunately they don’t, and I’ve yet to find any compatible with the lid.
A 10 our of 10.
An Excellent tumbler in every sense
Noel Tierney
hot steamy water after 12 hours
Great service fast delibery
Filled with coffee at the same temp which I would like to drink. After a 5 hour hike the coffee was still pretty close to the original temp. It's also really light for carrying. No air vent in the drink spout which I belive some off the smaller mugs have but that wasn't a problem at all. Very happy.
I bought this in replacement to my previous mug where I purchased 2020. It's been 5 yrs and the mug still in good shape and quality even if it has been fall several time. I tried to find the lid replacement but the model I had already phased out. Good thing there is a reseller here in Ireland so I dont need to buy abroad. The brand is reliable and the product is of good quality. The price is an investment. This I bought can be use for another years. If there will be another new design in the coming years, I would still buy and recommend the same brand. The only thing that I am looking is a mug bag holder that I can carry it in my shoulder. They have other style that has holder but they dont have a large capacity. I bought this since this is the only large capacity.
Термокружка Zojirushi Travel Mug SM-YAF48XA (480 мл) залишила дуже позитивне враження. Вона відмінно тримає тепло — напої залишаються гарячими багато годин, а холодні довго не нагріваються. Якість матеріалів на високому рівні, нічого не протікає, кришка зручна у використанні.
Дизайн стильний і лаконічний, зручно тримати в руці, добре підходить для щоденного використання, роботи чи подорожей. Також легко мити та доглядати. Однозначно рекомендую всім, хто шукає надійну та якісну термокружку.
The Zojirushi Travel Mug SM-YAF48XA (480 ml) is an excellent travel mug. It keeps drinks hot for many hours and cold beverages stay cool for a long time as well. The build quality is outstanding, it is completely leak-proof, and the lid is very easy to use.
The design is simple and elegant, comfortable to hold, and perfect for everyday use, work, or travel. It’s also easy to clean and maintain. I highly recommend this mug to anyone looking for a reliable and high-quality thermal mug.
